General Information

What is buyhappy?

buyhappy is a sustainable online marketplace for everyday products.

We cooperate with other retailers who offer their items in their own name and on their own account at buyhappy. Some products are sold directly by buyhappy.

You will receive the goods directly from the merchant or from our warehouse and the invoice from buyhappy. The terms and conditions of buyhappy apply.

What is special about the products offered here?

All our products meet the criteria you can find under Our Values :

  • Free from Animal Experiments
  • No Packaging or Cradle-to-Cradle
  • Fairly Produced & Traded
  • Climate-neutral
  • Natural Ingredients
  • Pollutant-free

New products are checked for these criteria before being added to the buyhappy marketplace.

Shipping & Payment

When is my order delivered?

The merchants will ship your order within 2 business days.

How much are the shipping costs?

The shipping costs are displayed for each product under shipping costs and summarized in the shopping cart. 

Why might it occur that I need to pay shipping cost for more than one merchant?

buyhappy is an online marketplace where you can buy products from different merchants. These products are mostly shipped directly from the merchant. Currently, you have to pay an individual shipping fee for each retailer. This can lead to the fact that you have to pay several shipping fees when buying from different merchants. However, we are working hard to find a uniform solution for this. 

Why can some products be packed in plastic?

Environmentally friendly and sustainable packaging is important to us. Plastic has many different advantages, e.g. due to the low weight the CO2 balance of the transport is significantly better than for example with glass. In addition, plastic is mandatory for some products (e.g. in the cosmetics sector or for food supplements) for reasons of hygiene protection. No newly produced plastic may be used for this packaging, but it must consist mainly of recycled plastic. 

How can I cancel my order?

You can cancel your order via the legal Cancelation Policy or request a Return of your order at the respective marchant.

How can I return items?

You can initiate a Return of your order at the respective merchant. The respective merchant will then send you a return label and the corresponding return information.

Does buyhappy also deliver abroad?

Some buyhappy merchants also ship to other European countries. You can find detailed information about the shipping conditions on the product detail page of each item.

How can I pay my buyhappy order?

You can pay your order with Paypal or credit or debit card.

Other Questions

How do I get support?

For questions about your order you can send a message to the respective merchant here . For questions about the buyhappy product range or the purchase conditions you can contact buyhappy customer service.

Who can I contact in case of a complaint?

You can submit your complaint to the respective merchant. They will work with you to find a solution within 5 business days. If this is not the case, please let  buyhappy customer service know.

What are the Happies and what can I do with them?

You automatically collect Happies reward points when you place an order with a buyhappy customer account. You can find more information about our Happies rewards program here.